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The price is the total for the whole stay, in the currency you chose, with taxes and fees included. The only exception is a tax or fee the hotel charges at the property, which we show separately as “paid at the hotel” before you pay.

Some hotels charge a local tax or fee when you arrive, such as a city tax. It is shown next to the price and again at checkout. You settle it with the hotel, so it is not part of what we charge or refund.

Non-refundable rooms usually cost less, and make up most of the rates we show; those bookings cannot be cancelled or changed. Every rate shows whether it can be cancelled before you pay. To cancel a rate with free cancellation, write to us using the form on this page or reply to your confirmation email, with your booking reference. A request that reaches us before the deadline in your confirmation counts, even if we handle it after the deadline. We confirm every cancellation by email and refund the card you paid with, in the currency you paid. We cannot change the dates or room of a confirmed booking.

Read the cancellation policy

Card payments are taken on a secure payment form from our booking supplier, Nuitee, and processed by Stripe. We never see or store your full card number. You book as a guest, so there is no account or password to look after.

Nuitee Connect, our booking supplier, takes the payment through Stripe as the merchant of record, so your card statement may not read Stays For Less. If you do not recognise a charge, email [email protected] with your booking reference before you contact your bank.

We show the total for your whole stay in the currency you chose, and nothing is added at checkout. A tax the hotel charges at the property is the one exception, shown separately as “paid at the hotel”. Hotels can price by nationality, so for some guests we check the price again after step 1 and show any new total before you pay.

Hotel prices from our suppliers can move between your search and checkout. Hotels also price by nationality, so for some guests we check the room again after step 1. Whenever the total changes, we show you the new one before you pay, and you choose whether to go on.

Please do not pay again. Rarely, our supplier does not confirm a room straight away, and we then check the booking by hand. Within 24 hours we email you either your confirmation or to say we could not book the room, and in that case you get the full amount back on the card you paid with.

A refund goes back to the card you paid with, in the currency you paid. It usually takes a few working days to appear, depending on your bank.

Yes, up to four rooms in one booking. They are booked together, on the same meal plan and cancellation terms. Each room needs its lead guest’s name, which must match their ID at check-in.

Yes. In step 1 of checkout, tick “I’m booking for someone else” (with several rooms, “I’m not staying in this room”) and enter the guest’s name. The confirmation goes to your email address.

Straight after you pay you see a confirmation page, and we email you a booking reference in the form SFL-XXXXXX. If the email has not arrived after a few minutes, check your spam folder, then write to us using the form on this page with the email address you booked with, and we will reply with your booking details.

The lead guest name has to match the ID shown at check-in. If there is a spelling mistake, contact us as soon as you notice, with your booking reference, and we will ask the hotel to correct it. We cannot promise the hotel will agree.

There is no account to sign into: keep your confirmation email. You can also see your booking at any time on Find my booking, with your reference (SFL-XXXXXX) and the email address you booked with. To ask about a booking, write to us using the form on this page.

Find my booking

Show reception your confirmation email with your booking reference (SFL-XXXXXX). If they still cannot find it, email [email protected] with URGENT and your booking reference in the subject, and we will contact the hotel.

Prices are shown in USD, EUR, GBP, CAD, AUD, CHF. Change the currency from the menu at the top of any page. You pay in the currency you chose.